Privacy Policy

The Ribble Valley Collective ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our virtual assistant services.

1. Information We Collect

We may collect the following types of personal information from you:

Personal Identification Information: Name, email address, phone number, and postal address.
Business Information: Details regarding your business operations, including client names, project details, and work-related information necessary for us to perform our services.
Payment Information: Bank details and payment transaction information if applicable.
Usage Data: Information about how you access and use our website, including your IP address, browser type, and operating system.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services.
Communicate with you about your projects, inquiries, and service updates.
Process payments and manage contracts.
Send marketing communications (with your consent).
Ensure compliance with applicable laws and regulations.

3. Sharing of Information

We will not share your personal information with third parties, except in the following situations:

Service Providers: We may share your information with trusted third-party service providers who assist in delivering our services (e.g., payment processors, IT support).
Legal Requirements: If required by law or to protect our rights, we may disclose your information to regulatory authorities or in legal proceedings.

4. Data Security

We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections to your personal data if inaccurate or incomplete.
Request the deletion of your personal data in certain circumstances.
Object to the processing of your personal data for direct marketing purposes.
Withdraw your consent for processing, where applicable.

To exercise any of these rights, please contact us at [Insert Contact Email].

6. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy regularly.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

The Ribble Valley Collective
Email: hello@thervc.co.uk
Phone: 07865 851 534
Address: 21 Deerpark, Huncoat, BB5 6XH